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Privacy Policy

Last updated: 15 February 2026

1. Introduction

Event Point Services ("EPS", "we", "us", or "our") is committed to protecting the privacy and security of your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA / Act 709) and its subsequent amendments.

Company Details:
Event Point Services
SSM Registration No: 200703220864
No 62A, Jalan SP3, Taman Sri Putra, 47000 Sungai Buloh, Selangor, Malaysia
Email: info@eps.net.my
Phone: +6012-385 1238 / +6011-2191 6290

2. Personal Data We Collect

We may collect the following categories of personal data:

  • Identity Data: Full name, NRIC/passport number, nationality, job title, company name
  • Contact Data: Email address, phone number, mailing address
  • Registration Data: Event registration details, session preferences, badge information, attendee category
  • Payment Data: Billing address, payment card details (processed via secure third-party payment gateways)
  • Technical Data: IP address, browser type and version, device information, cookies and usage data when accessing our systems
  • Communication Data: Records of correspondence with us, feedback, and survey responses
  • Sensitive Personal Data: Dietary requirements, accessibility needs, or medical information voluntarily provided for event accommodation purposes (collected only with explicit consent)

3. Purposes of Data Processing

Your personal data is processed for the following purposes:

  • Processing and managing event registrations
  • Generating event badges and credentials
  • Processing payments and issuing receipts or invoices
  • Communicating event-related information (confirmations, updates, reminders)
  • Providing onsite event services (check-in, session tracking)
  • Generating reports and analytics for event organisers
  • Responding to inquiries and providing customer support
  • Complying with legal and regulatory obligations
  • Sending marketing communications and promotional materials (only with your consent)
  • Improving our services, systems, and user experience

4. Consent

By providing your personal data to us (e.g., through event registration forms, emails, or phone calls), you consent to the processing of your data as described in this Privacy Policy.

For sensitive personal data (e.g., dietary or medical needs), we will seek your explicit consent at the point of collection.

You may withdraw your consent at any time by contacting us at info@eps.net.my. Please note that withdrawal of consent may affect our ability to provide certain services to you.

5. Third-Party Disclosures

We may disclose your personal data to the following categories of third parties:

  • Event Organisers & Exhibitors: For the purpose of event management and reporting, as requested by the event organiser who engaged our services
  • Payment Processors: Secure payment gateway providers for transaction processing
  • Cloud Service Providers: Infrastructure providers (e.g., Google Cloud Platform, Amazon Web Services, Microsoft Azure) for data hosting and processing
  • Email Service Providers: For sending transactional and event communications
  • Government & Regulatory Authorities: When required by law or regulation
  • Professional Advisors: Legal, financial, or audit advisors, where applicable

We require all third-party recipients to respect the security of your personal data and to treat it in accordance with the law. We do not allow third parties to use your personal data for their own purposes.

6. Cross-Border Data Transfers

Your personal data may be transferred to and processed in countries outside of Malaysia as part of our use of cloud-based infrastructure and services. When such transfers occur, we ensure that adequate safeguards and protection measures are in place, including:

  • Using service providers that comply with internationally recognised data protection standards
  • Implementing appropriate contractual clauses and security measures
  • Ensuring the receiving country provides an adequate level of data protection, or obtaining your consent where required

7. Data Security

We implement appropriate technical and organisational security measures to protect your personal data, including:

  • Encryption of data in transit (TLS/SSL) and at rest
  • Access controls and authentication mechanisms
  • Regular security assessments and monitoring
  • Secure cloud infrastructure with industry-standard certifications
  • Employee training on data protection practices

8. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected. Typically:

  • Event registration data: Retained for the duration of the event and up to 12 months after the event concludes, unless a longer period is required by the event organiser or by law
  • Payment records: Retained for a minimum of 7 years in compliance with Malaysian tax and financial regulations
  • Marketing data: Retained until you withdraw your consent or unsubscribe
  • General correspondence: Retained for up to 3 years

Upon expiry of the retention period, your data will be securely deleted or anonymised.

9. Your Rights

Under the PDPA, you have the following rights:

  • Right of Access: You may request a copy of the personal data we hold about you
  • Right of Correction: You may request the correction of any inaccurate or incomplete personal data
  • Right to Withdraw Consent: You may withdraw your consent for processing at any time
  • Right to Prevent Processing: You may request that we stop processing your personal data for direct marketing purposes

To exercise any of these rights, please contact us at info@eps.net.my. We will respond to your request within 21 days of receipt. A processing fee may apply for access requests as permitted under the PDPA.

10. Cookies

Our website may use cookies and similar technologies. For detailed information about our use of cookies, please refer to our Cookie Policy.

11. Data Breach Notification

In the event of a personal data breach that poses a risk of harm to data subjects, we will notify the Personal Data Protection Commissioner and affected individuals as required under the PDPA and its amendments.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with the revised "Last updated" date. We encourage you to review this page periodically.

13. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights under the PDPA, please contact us:

Event Point Services
No 62A, Jalan SP3, Taman Sri Putra,
47000 Sungai Buloh, Selangor, Malaysia
Email: info@eps.net.my
Phone: +6012-385 1238 / +6011-2191 6290